With rising petrol prices, supply concerns, and global uncertainty, many New Zealand workplaces are starting to feel the ripple effects. For some there are reminders of the effects of Covid as the world closed down and it’s understandable that there will be a variety of responses starting to take shape in workplaces now.

During times like this, leaders don’t need to have all the answers - but they do need to create clarity, calm and connection.

Here are some simple ways to support your people and lead well through uncertainty.

Acknowledge What’s Happening

Silence can increase anxiety. A simple acknowledgement helps build trust. Let your team know you’re aware of what’s happening externally and that you’ll keep communicating as things evolve. If you can, let them know the business is looking at and planning for scenarios so it’s prepared.

You don’t need certainty - just transparency.

Check In With Your People

Uncertainty affects everyone differently. Some people become anxious, others withdraw, some overwork, and some may worry privately about finances or commuting. For some, it will have little effect at all.

Look for changes in behaviour, energy, or engagement - and check in early.

Simple questions can help:

How are things feeling for you at the moment?
Anything creating pressure for you right now?
Is there anything you think we should be thinking about as a team?

Talk About Contingencies Together

Uncertainty becomes less stressful when people feel prepared. Consider discussing potential scenarios with your team - such as commuting challenges, cost pressures, or operational disruptions - and invite ideas for how to respond.

This builds ownership and reduces anxiety.

Consider Flexibility Where Possible

Transport costs and supply concerns may affect employees differently. Even small adjustments can help, such as:

Work-from-home options
Staggered start times
Reducing unnecessary travel
Combining in-office days
Virtual meetings where possible
Maybe even considering car pooling.

Flexibility signals understanding and support.

Communicate More Often

During uncertain times, people fill silence with assumptions. Short, regular updates - even if nothing has changed - help maintain trust and stability.

Focus on What You Can Control

Help your team stay grounded by focusing on priorities, what remains stable, and what you can influence together. This reduces overwhelm and keeps momentum.

Lead With Calm and Clarity

Your team will take their cue from you. Calm, transparent leadership helps create psychological safety, even when things outside your control are shifting.

You can’t control uncertainty - but you can control how you lead through it.

And that makes all the difference.

Download our Practical Checklist

Leading Through Uncertainty: A Practical Guide